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Frequently Asked Questions

  • What's going on with store closures? Will I still receive my order?

    We've made the tough decision to follow suit with much of NYC and close our retail locations temporarily because of concerns of COVID-19. In the meantime, minandmon.com will still be up and running (with lots of new arrivals coming in!) and we will be fulfilling orders as best we can.

    For the next couple of weeks, our online order fulfillment will be affected by NYC closures, so our online orders will ONLY be fulfilled on Mondays and Thursdays.*

    -- Orders placed between Thursday evening and Monday morning will ship on Mondays.
    -- Orders placed between Monday afternoon through Thursday morning will ship on Thursdays.

    Please note: the lead time shown at checkout is the speed of the shipping label (so how fast your order will ship after it's left our office), NOT our warehouse fulfillment. For more detailed information on shipping carrier delays, please refer to the carrier's website:
    -- USPS
    -- DHL Express

    Because of our limited fulfillment days and USPS delays, we can no longer offer Priority Express shipping.

    If you need to return or exchange an online order:
    -- Please reach out to contact@minandmon.com before sending anything back to us. Be sure to include your order info so we can look at your details.
    -- Packages sent to us at 55 Spring will be delayed in arriving to our office, so bear in mind returns processing will take longer than usual.

    If you need help with an order, need advice picking out a new bag, or just want to commiserate what strange times we're going through, contact us any time via the chat on our website or via email at contact@minandmon.com.

    *Fulfillment days may be subject to change, just due to the unpredictable nature of the current situation.

  • When will my order ship?

    For the next couple of weeks, our online order fulfillment will be affected by NYC closures, so our online orders will ONLY be fulfilled on Mondays and Thursdays.*

    Please note because of our limited fulfillment days and USPS delays, we can no longer offer Priority Express shipping.

    -- Orders placed between Thursday evening and Monday morning will ship on Mondays.
    -- Orders placed between Monday afternoon through Thursday morning will ship on Thursdays.

    Please note: the lead time shown at checkout is the speed of the shipping label (so how fast your order will ship after it's left our office), NOT our warehouse fulfillment. For more detailed information on shipping carrier delays, please refer to the carrier's website:
    -- USPS
    -- DHL Express

    Please keep in mind that the situation in NYC is constantly changing and we're doing our best to adapt! We cannot guarantee fulfillment days or times, but we will do our best to stick to this schedule as long as it is safe to do so.

  • What is your Online Store Return Policy?

    Online Store Return Policy:

    Returns are accepted for eligible items within 30 days of order date. Items must be returned in their original condition, unworn, unaltered, with all tags attached.

    Sale items are all FINAL SALE and cannot be returned or exchanged.

    Items received as a gift must be accompanied by an Order Receipt and are eligible for exchange or store credit only. Refund to original form of payment is only an option for the original customer to the payment method used for purchase.

    Min & Mon reserves the right to deny refund if the merchandise does not meet the return policy requirements. Items shipped back to Min & Mon that are not eligible for return will be refused and returned to sender. Return eligibility is at the discretion of the Store/Customer Service Management Team. Shipping charges are non-refundable.

    Exchanges:

    Online orders are eligible for exchange as long as the items are in their original condition, unworn, unaltered, with all tags attached. Please note sale items are final sale and may not be exchanged.

    To start the exchange process, contact us at contact@minandmon.com with your order details and what items you would like to exchange for. Once we have established the details of your exchange, we will coordinate the process with you. Please note that we cannot ship exchange items until the originally purchased items have been received.

    You may also bring eligible items to one of our retail stores for exchange.

    Promotions:

    Unless stated otherwise in the specific promotion policy at the time of the discount, full price items purchased online with a promotional discount are eligible for return as long as they fall within our regular return criteria stated above. Sale items are always final sale.

    Returning Online Orders by Mail:

    Securely pack and seal return merchandise along with your Order Receipt. Returns must be shipped prepaid with the carrier of your choice. Be sure to keep a record of your tracking number for your reference. Send returns to:

    Min & Mon
    55 Spring Street
    Front A
    NEW YORK, NY 10012

    Provided the return is eligible, the refund will be processed within seven (7) business days of receipt to the original form of payment. Please note, depending on the credit card company/issuing bank, it may take up to 30 days for the refund to appear on your statement.

    Returning or Exchanging Online Orders to a Min & Mon Store:

    Eligible online purchases may be returned or exchanged in any of our retail stores within 30 days of purchase. Requests for refund or exchange must be accompanied by the original Order Receipt. Refunds will be made in the form of the original payment and will be processed at Min & Mon's office once the product is returned to the store.

    Items received as a gift must be accompanied by an Order Receipt and are eligible for exchange or store credit only. Refund to original form of payment is only an option for original customer with credit card used for purchase.

    If you purchased with PayPal, please note ONLY exchange for item(s) of equal or greater value is available at our retail stores. To receive a full refund for PayPal orders, please return by mail.

    Items Received Damaged, Defective, or Incorrect:

    If you received a damaged or defective product, or the item that you received was not what you ordered, please contact Customer Care via the chat window on our website or email contact@minandmon.com and have your order number ready - we will work with you to resolve the issue!
  • Do you offer gift cards?

    Yes! We now offer digital gift cards in four amounts - click here to purchase yours.

    After check out, your gift card will automatically be emailed to you and will include instructions how to redeem online.

    If you would like to purchase a custom gift card amount, email contact@minandmon.com and they will set your card up.

    Gift cards do not carry any fees and do not expire. At this time, gift cards are non-refundable.

  • What happened to the referral program?

    Starting April 4, 2020, we have paused our referral program to start working on a new program that is a little more interactive and fun.

    Existing referral discount codes (valid for $25 off orders of $108 or more) will still be active and redeemable. If a friend has redeemed one of your referral codes, please contact us at contact@minandmon.com to validate the referral and receive your referral bonus ($25 off your order of $108 or more for every purchase that has redeemed your referral code).

    Rest assured - we will bring this program back! What would you like to see in a Min & Mon loyalty program? Share your thoughts with us at contact@minandmon.com!

  • If I need to return or exchange a product, what is the initial step?

    Reach out to contact@minandmon.com with the details of your order and what you would like to do. Once your email has been sent, you should expect an answer in the next 2-3 business days with further instructions.
  • Do you offer free shipping?

    Yes, we offer free standard shipping on all orders shipping to the United States. Standard shipping includes: USPS First Class (3-5 days from time of fulfillment) for small parcels; USPS Priority Mail (2-3 days from time of fulfillment) for larger packages. Expedited options are available, but please keep in mind our fulfillment times are impacted by COVID-19 closures.
  • Does Min & Mon ship internationally?

    Yes! We offer USPS International and DHL Express rates for Canada, and DHL Express for the rest of the world. Please note that customs or duties fees are the responsibility of the customer and are not included in the shipping rate.
  • The bag I want is out of stock, will it come back?

    It depends! Many of our items are limited production, but we do bring back favorite styles regularly. If there is a particular item that is sold out and you want it, hit us up via the chat button and we can sign you up for an email alert if it comes back. We also post about new arrivals and returning products on our Instagram @minandmonbags.
  • Do you carry products that are not leather?

    No, all of our products are made out of genuine leather.
  • How long are your straps?

    Our crossbody bags come with a thin detachable shoulder strap that 44" long on the shortest hole, 49" on the longest. We can punch extra holes in these straps to make them shorter on request.

    Our embellished, thick straps that are sold separately are 39 1/4" long and are NOT adjustable.

  • Are your thick leather straps adjustable?

    No, our embellished thick straps are not adjustable. However, the thin crossbody straps that come with many of our bags are adjustable - and we can always add extra holes to make the strap shorter if needed.

    If you need a more flexible option, our Nylon and Leather straps can be adjusted from 40.5" to 61"!
  • What is your In-Store return policy?

    Purchases made at Min & Mon stores can be returned for store credit or item exchange only. Exchanges must be made within 14 days of purchase, must include the receipt, and items must be in in their original condition, unworn, unaltered, with all tags attached. Contact (646) 864-0464 if you have questions about in-store purchases.

  • What is the best way to clean the bags and the rest of the Min & Mon products?

    We clean everything with makeup remover wipes. Very easy and simple.
  • What is Klarna and how does it work?

    Klarna is a global payments provider that works with retailers to give customers the smoothest online shopping experience by providing unique payment options and superior customer experience. Klarna has 2,500 employees around the world and is leading the way for alternative payments by serving 70 million consumers and 170,000 merchants. Learn more.

    With Klarna, you can select 4 interest-free installments to split your purchase into equal payments, charged automatically every two weeks beginning at the time your order is confirmed (usually the shipment date). No bills are sent - you can simply sit back, relax, and enjoy your purchase. View complete terms.

  • Where can I use Klarna?

    Klarna can only be used for U.S.-based purchases made on minandmon.com. Klarna cannot be used for Min & Mon purchases made in any of our store locations, or for international orders at this time.

  • When will my items be delivered if I use Klarna?

    Like any Min & Mon order, Klarna orders are delivered within our standard shipping timeframes.

  • How do I contact Klarna customer service for questions about my Klarna payments?

    You can reach Klarna anytime at https://www.klarna.com/us/customer-service/