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Frequently Asked Questions

  • Is Min & Mon open?

    Yes! We are re-opening our doors with new procedures and a new schedule.

    We are currently open at 55 Spring Street in NoLita from 12 p.m. to 5 p.m., Thursdays through Mondays (closed Tues and Weds). Please see below for our COVID procedures!

    Min & Mon is also always open online at minandmon.com (we fulfill orders on Mondays, Wednesdays and Fridays).

  • How is Min & Mon responding to COVID?

    We have rearranged our store and policies to keep our customers and staff safe! We are closely following NYC’s guidelines for retail businesses, frequently cleaning all surfaces, and have implemented some procedures to limit our potential exposure to the virus.

    When you visit our NoLita store, knock or ring the doorbell and a member of our staff will let you in if you are wearing a mask. Please note we will not allow any customers inside if they are not wearing a mask. We will have extra masks, hand sanitizer and gloves available for everyone.

    We ask that no more than three people are shopping inside the store at a time. If you notice the shop is occupied, please wait outside until a member of our team can sanitize the space for you after the previous shoppers leave.

    At this time, we are not accepting cash payments.

  • When will my order ship?

    We have changed our online order fulfillment to adapt to COVID procedures and closures. We fulfill online orders on Mondays, Wednesdays and Fridays. Orders placed after 11 a.m. eastern on Fridays will be fulfilled the following Monday.

    Because of USPS delays and our limited fulfillment times, we are no longer offering Priority Express shipping.

    Please bear in mind that the lead time shown at checkout is the estimated speed of the shipping service (i.e. how fast your order will ship after it's left our office), and does not include the time needed for fulfillment (your order will generally ship 1-2 days after you have placed your order - see fulfillment days above).

  • When will my order arrive?

    Orders typically arrive within 3-5 days of shipping, unless there is an unexpected delay. It has come to our attention that USPS, our primary shipping service, is experiencing many more delays than normal due to defunding and COVID changes. Please keep in mind that once an order has left our store, USPS assumes control of the package and we cannot make any promises about shipping time or tracking updates. The best way to find information about your shipment is to contact USPS directly.

    If your package has been in transit for more than seven days past your estimated delivery days, please reach out to our customer service team and we will help you investigate!

    For more detailed information on shipping carrier delays, please refer to the carrier's website:
    -- USPS
    -- DHL Express

    Please keep in mind that COVID policies in NYC are constantly changing and we're doing our best to adapt!

  • Can I pick my order up in NYC?

    Yes! Simply choose "Pick up" as your shipping option at checkout. Orders can be picked up during regular store hours, Thursday through Monday, 12 to 5 p.m. (Wednesdays by request only; closed on Tuesdays). You can also coordinate pick up times with us directly via contact@minandmon.com.

  • Does Min & Mon ship internationally?

    Yes! We offer USPS International and DHL Express rates for Canada, and DHL Express for the rest of the world. Please note that customs or duties fees are the responsibility of the customer and are not included in the shipping rate.
  • Do you offer free shipping?

    Yes, we offer free USPS Priority Mail on orders over $50 shipping to the United States. Please keep in mind our fulfillment times are impacted by COVID-19 closures.
  • What is your Online Store Return Policy?

    Online Store Return Policy:

    Returns are accepted for eligible items within 30 days of order date. Items must be returned in their original condition, unworn, unaltered, with all tags attached.

    Return policy exception: Min & Mon Handle with Care Paper Products
    Please note products from our Handle with Care collection, made with 100% recycled paper fabric, are only eligible for return within 14 days of delivery or pickup, and we cannot accept any worn products for return or exchange. This fabric is prone to wrinkles and softening with each wear and will develop a patina over time - this is an intended feature of the bag, meant to make it unique to you. Keep in mind that the white and black versions of these products are painted by hand, and the sheerness of the paint may vary from product to product.

    All Sale items are FINAL SALE and cannot be returned or exchanged.

    Items received as a gift must be accompanied by an Order Receipt and are eligible for exchange or store credit only. Refund to original form of payment is only an option for the original customer to the payment method used for purchase.

    Min & Mon reserves the right to deny refund if the merchandise does not meet the return policy requirements. Items shipped back to Min & Mon that are not eligible for return will be refused and returned to sender. Return eligibility is at the discretion of the Store/Customer Service Management Team. Shipping charges are non-refundable.

    Exchanges:

    Online orders are eligible for exchange as long as the items are in their original condition, unworn, unaltered, with all tags attached. Please note sale items are final sale and may not be exchanged.

    To start the exchange process, contact us at contact@minandmon.com with your order details and what items you would like to exchange for. Once we have established the details of your exchange, we will coordinate the process with you. Please note that we cannot ship exchange items until the originally purchased items have been received.

    You may also bring eligible items to one of our retail stores for exchange.

    Promotions:

    Unless stated otherwise in the specific promotion policy at the time of the discount, full price items purchased online with a promotional discount are eligible for return as long as they fall within our regular return criteria stated above. Sale items are always final sale.

    Returning Online Orders by Mail:

    Securely pack and seal return merchandise along with your Order Receipt. Returns must be shipped prepaid with the carrier of your choice. Be sure to keep a record of your tracking number for your reference. Send returns to:

    Min & Mon
    55 Spring Street
    Front A
    NEW YORK, NY 10012

    Provided the return is eligible, the refund will be processed within seven (7) business days of receipt to the original form of payment. Please note, depending on the credit card company/issuing bank, it may take up to 30 days for the refund to appear on your statement.

    Returning or Exchanging Online Orders to a Min & Mon Store:

    Eligible online purchases may be returned or exchanged in any of our retail stores within 30 days of purchase. Requests for refund or exchange must be accompanied by the original Order Receipt. Refunds will be made in the form of the original payment and will be processed at Min & Mon's office once the product is returned to the store.

    Items received as a gift must be accompanied by an Order Receipt and are eligible for exchange or store credit only. Refund to original form of payment is only an option for original customer with credit card used for purchase.

    Items Received Damaged, Defective, or Incorrect:

    If you received a damaged or defective product, or the item that you received was not what you ordered, please contact Customer Care via the chat window on our website or email contact@minandmon.com and have your order number ready - we will work with you to resolve the issue!
  • If I need to return or exchange a product, what is the initial step?

    Reach out to contact@minandmon.com with the details of your order and what you would like to do. Once your email has been sent, you should expect an answer in the next 2-3 business days with further instructions.
  • Do you offer gift cards?

    Yes! We now offer digital gift cards in four amounts - click here to purchase yours.

    After check out, your gift card will automatically be emailed to you and will include instructions how to redeem online.

    If you would like to purchase a custom gift card amount, email contact@minandmon.com and they will set your card up.

    Gift cards do not carry any fees and do not expire. At this time, gift cards are non-refundable.

  • What happened to the referral program?

    Starting April 4, 2020, we have paused our referral program to start working on a new program that is a little more interactive and fun.

    Existing referral discount codes (valid for $25 off orders of $108 or more) will still be active and redeemable. If a friend has redeemed one of your referral codes, please contact us at contact@minandmon.com to validate the referral and receive your referral bonus ($25 off your order of $108 or more for every purchase that has redeemed your referral code).

    Rest assured - we will bring this program back! What would you like to see in a Min & Mon loyalty program? Share your thoughts with us at contact@minandmon.com!

  • The bag I want is out of stock, will it come back?

    It depends! Many of our items are limited production, but we do bring back favorite styles regularly. If there is a particular item that is sold out and you want it, hit us up via the chat button and we can sign you up for an email alert if it comes back. We also post about new arrivals and returning products on our Instagram @minandmonbags.
  • Do you carry products that are not leather?

    Yes! We have a collection of products made with 100% recycled and washable paper fabric. Check them out here!
  • How long are your straps?

    Our crossbody bags come with a thin detachable shoulder strap that 44" long on the shortest hole, 49" on the longest. We can punch extra holes in these straps to make them shorter on request.

    Our embellished, thick straps that are sold separately are 39 1/4" long and are NOT adjustable.

  • Are your thick leather straps adjustable?

    No, our embellished thick straps are not adjustable. However, the thin crossbody straps that come with many of our bags are adjustable - and we can always add extra holes to make the strap shorter if needed.

    If you need a more flexible option, our Nylon and Leather straps can be adjusted from 40.5" to 61"!
  • What is your In-Store return policy?

    Purchases made at Min & Mon stores can be returned for store credit or item exchange only. Exchanges must be made within 14 days of purchase, must include the receipt, and items must be in in their original condition, unworn, unaltered, with all tags attached. Contact (646) 864-0464 if you have questions about in-store purchases.

  • What is the best way to clean the bags and the rest of the Min & Mon products?

    We clean everything with makeup remover wipes. Very easy and simple.
  • What is Klarna and how does it work?

    Klarna is a global payments provider that works with retailers to give customers the smoothest online shopping experience by providing unique payment options and superior customer experience. Klarna has 2,500 employees around the world and is leading the way for alternative payments by serving 70 million consumers and 170,000 merchants. Learn more.

    With Klarna, you can select 4 interest-free installments to split your purchase into equal payments, charged automatically every two weeks beginning at the time your order is confirmed (usually the shipment date). No bills are sent - you can simply sit back, relax, and enjoy your purchase. View complete terms.

  • Where can I use Klarna?

    Klarna can only be used for U.S.-based purchases made on minandmon.com. Klarna cannot be used for Min & Mon purchases made in any of our store locations, or for international orders at this time.

  • When will my items be delivered if I use Klarna?

    Like any Min & Mon order, Klarna orders are delivered within our standard shipping timeframes.

  • How do I contact Klarna customer service for questions about my Klarna payments?

    You can reach Klarna anytime at https://www.klarna.com/us/customer-service/