Shipping and Fulfillment Information
Does Min & Mon offer free shipping?
Yes, free shipping for orders to North America (U.S., Canada, and Mexico) is available on orders over $75 USD. Orders to North America that are under $75 USD are subject to a $11.95 USD delivery fee. Free shipping for orders to Australia is available on orders over $300 USD. Orders to Australia that are under $300 USD are subject to a $20.00 USD delivery fee. Deliveries to countries outside of North America are eligible for free shipping on purchases with a minimum of $350 USD. Orders under $350 USD are subject to a flat rate shipping fee of $25.00 USD.
When will my order ship?
Our team fulfills orders to the United States Monday through Friday and you will typically receive your shipping confirmation within 5-8 business days after your order is placed.
Orders to countries other than the United States are fulfilled within 5 to 8 business days after being placed.
Please note that the shipping time shown at checkout is the estimated speed of the shipping service (i.e. how fast your order will ship through DHL or FedEx after it's left our facilities), and does not include the time needed for fulfillment, the process of getting your order packed and ready for shipment. If your order is placed on a Friday, Saturday or Sunday, the fulfillment process will begin the following Monday.
Does Min & Mon ship internationally?
Yes, we do ship internationally! All online orders are shipped from Colombia via DHL Priority Mail or FedEx International Priority to the U.S. and around the world. Please note, packages being shipped outside of the U.S. may be subject to customs or duties fees. Any added fees are the responsibility of the customer to pay and are not included in the Min & Mon shipping rates.
The following is a list of the major countries we ship to. If you do not see your country listed below, please reach out to our Customer Service Team by emailing firstname.lastname@example.org and we will make an effort to accommodate shipping to your location.
- Hong Kong SAR
- New Zealand
- United Kingdom
- United States
What delivery service will my order be shipped through and what is the shipping time estimate?
Orders to the United States are typically shipped directly from our facilities in Colombia via DHL Express Worldwide and the estimated shipping time is 3 - 5 business days. For remote areas, Hawaii and Alaska the estimated time is 5 - 8 business days. Due to external factors, we may need to utilize a different mail carrier, such as FedEx.
Orders to countries other than the U.S. are typically shipped directly from our facilities in Colombia via FedEx International Priority and the estimated shipping time is 5 - 8 business days. Due to external factors, we may need to utilize a different mail carrier, such as DHL Priority Mail.
*All shipping time estimates cover only the shipping time and do not include the time needed to fulfill your order.
If you’re unfamiliar with DHL or FedEx, please look at their website FAQs for their individual policies and procedures. Please note, any courier used to deliver your order assumes responsibility for the package once it is in their system. DHL Priority Mail FAQFedEx FAQ
When will my order arrive?
Adding the fulfillment time of 5 - 8 business days and the shipping time of 3 - 5 business days,orders typically arrive within 8 - 13 business days to the U.S., unless an unexpected delay occurs. The standard shipping time to countries and states outside the continental U.S. typically takes 5 - 8 business days, adding 5 - 8 business days for fulfillment, the estimated total time for delivery to countries and states outside the continental U.S. is 10 - 16 business days, unless an unexpected delay occurs.
What if my order does not arrive within the fulfillment or shipping window mentioned in my confirmation email?
Once a package has been handed off to the carrier, delivery becomes their responsibility. If, for any reason, you do not receive your package within 2 weeks of the shipping date (i.e. the date your order was taken by the delivery service), please email Contact@minandmon.com for further instructions. Please follow the same steps if the shipping carrier lists your order number as ‘Delivered’ in their online tracking system, but you still have not received your package.
What can I do if my order has been lost or stolen?
If, after you have waited the 2 week shipping window (as described in question #5), your package has not been delivered and is not listed as being ‘in your delivery area’ on the courier’s online tracking system, your package may be lost or stolen. In this case, we require a police report verifying the theft. Please call or visit your local police station for further details on reporting a theft. Once you have sent a scanned copy of your police report and your order number to email@example.com, we will reach out to you regarding replacing the items or refunding the order value. Please keep in mind that as a small business that produces items in limited batches by hand, we cannot guarantee the exact products in your original order will be available at the time of your replacement request.
Can I pick up my online order at your store in NYC?
No, we do not offer in-store pick-up for online orders. When an order is placed through our online store, it is sent to our facilities in Colombia where the website stock is housed. On occasion, items that may be available in the webstore are not available in our brick-and-mortar store in NYC, and vice versa. To speak with a sales team representative at our flagship store, and get exclusive access to in-store products, book a Virtual Personal Shopping Appointment. From the comfort of your own home, you’ll have the opportunity to make purchases from our in-store stock! Orders from personal shopping appointments ship directly from the store through the United States Postal Service (USPS).
Exchanges and Returns
What are the policies and criteria for returning or exchanging an item?
Min & Mon offers returns or exchanges of items bought online or in-store within 30 days of the initial order or purchase date. Items must be returned in their original condition, unworn, and unaltered.
Should a product arrive in unacceptable condition, your return or exchange will be subject to rejection. Our customer service team carefully considers and examines each return and exchange and will reach out if the above scenario applies. All shipping costs incurred by the customer during this process are non-refundable.
All Sale items are FINAL SALE and cannot be returned or exchanged. We can only issue refunds to the original form of payment or to a Min & Mon gift card. Due to the limited nature of our handmade, small batch products, customers exchanging their purchases will receive a virtual Min & Mon gift card for use in our online and/or in-store at our NYC brick-and-mortar shop; this procedure ensures exchange orders are chosen from our current and available inventory.
How do I start an online return or exchange?
After you have reviewed the Min & Mon return/exchange policies and criteria, you can begin your return/exchange process by filing out our form: https://360.postco.co/minandmon. After you have completed this form, you will receive an automated email from firstname.lastname@example.org instructions on the next steps to completing your return/exchange.
How long does it take to complete a return or exchange?
Once you have filled out the PostCo returns/exchange form: https://360.postco.co/minandmon and follow the proceeding instructions, we will review your request within 2-3 business days. Your return/exchange request will be approved or denied based on the condition the items returned to us in. If the products meet Min & Mon’s return and exchange policies and criteria, you will mail your items back to us (all shipping fees incurred after the original shipping fee will be paid for by the customer).Once Min & Mon has received the package, we will inspect, accept or reject the product based on condition. The customer service team will reach out to you with any issues, to process a refund or begin your exchange. Due to the limited nature of our handmade, small batch products, customers exchanging their purchases will receive a virtual Min & Mon gift card for use in our online and/or in-store at our NYC brick-and-mortar shop; this procedure ensures exchange orders are chosen from our current and available inventory.
The item I want is out of stock, will it come back?
We produce items in limited, handmade batches but make sure to bring back favorite styles, often! Restock alerts are available for sign up on the individual product page. Occasionally, a product page may be removed from the website, this does not mean the item will never be restocked. When restock dates are set, we will publish the product page once more, listing the item as “sold out” so our customers can sign up for an email update and be the first to know when it’s restocked. Beyond individual product restock alerts, we highly encourage you to sign up for our email subscription for collection, capsule, and item restock notices; not to mention, sneak peeks of new products, events, and brand updates!
Do you have gift cards for sale?
Yes, we offer digital gift cards in set amounts, and the option to set a custom gift card amount. After purchase, your gift card will automatically be emailed to you, alongside instructions on how to redeem it. Please email customer service, email@example.com, to initiate purchasing a gift card with a custom amount. Min & Mon Gift Cards do not carry any fees and do not expire. Gift card purchases can be made both in-store and online. Please understand that in an effort to reduce waste, we do not offer physical gift cards.
Min & Mon gift cards can be added to the Apple Wallet app, available on iOS devices. In the gift card notification email, sent automatically after the purchase of a gift card, an Add to Apple Wallet button will be available for customers to have their Min & Mon gift cards instantly added to their Apple Wallet.
What happens when I select the gift message option?
Get ready for a special touch! By selecting the message option, we'll include a handwritten postcard in your package. You have the power to customize the message and make it truly unique. Just remember to specify the names of the sender and recipient, as well as the motive behind the gift if you'd like, so we can add that personal touch. Oh, and don't worry, we'll keep the price a secret and only include the order details. Get ready to spread some joy with your personalized message!
What is the best way to clean Min & Mon products?
We recommend gently spot cleaning with a leather cleaner or makeup wipe.
Does Min & Mon offer repairs?
We regret to inform that we are currently unable to offer repairs due to ongoing restructuring in the area.
However, we are happy to facilitate exchanges for products purchased within the last year, and in some cases, we can provide replacements for items like zipper rings free of charge, subject to availability.
For products purchased over a year ago, the available solutions are more limited and will be assessed on a case-by-case basis by our dedicated team. If you have any inquiries, please don't hesitate to contact our Customer Service Team via email at Contact@minandmon.com
Please note that unless an item is defective, the customer is responsible for all shipping fees incurred for product repair.
How long are your straps?
Our crossbody bags come with a thin detachable shoulder strap that 44" long on the shortest hole, 49" on the longest. We can punch extra holes in these straps to make them shorter on request.
Our embellished, thick straps that are sold separately are 39 1/4" long and are NOT adjustable.
Are your thick leather straps adjustable?
No, our embellished thick Shoulder Straps are not adjustable. However, the thin crossbody straps that come with many of our bags are adjustable - and we can always add extra holes to make the strap shorter if needed.
If you need a more flexible option, our Crossbody Nylon straps can be adjusted from 40.5" to 61"!
Do you carry products that are not leather?
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What are your store hours?
We are currently open 7 days a week from 11:00 a.m. to 8:00 p.m. at 55 Spring Street in Nolita, part of Lower Manhattan in New York City.
What are your virtual shopping appointments hours?
Our Representatives are available for Virtual Shopping appointments on Monday- Thursday from 11:30am to 5:00pm