Refund policy

Return & Refund Policy

Min & Mon

Last updated: September 9, 2026

1. Return Requirements

Returns are accepted for eligible items within 30 days of delivery or pickup. To be eligible, items must be:

  • Unworn and unaltered
  • In original condition with all tags attached
  • Not marked as Sale — sale items are final sale and cannot be returned or exchanged

Once a return request is approved, the item must arrive within 10 days. Extensions may be requested via the return portal or by emailing contact@minandmon.com.

2. Return Fee

Orders with a subtotal of $98 USD or more are subject to an $8 USD return fee if the order is returned or exchanged.

Subtotal is calculated excluding taxes, duties, tariffs, shipping fees, and any additional charges. This fee will be deducted from the refund or store credit amount at the time of processing.

3. How to Return or Exchange

To begin the process, submit a request through our returns portal. After completing the form, our team will review your request and notify you of the outcome via minandmon@360.postco.co. Response times may vary as each case is reviewed and approved individually. Return requests are automatically archived 10 days after approval and will no longer be accepted after that window.

4. Returning by Mail

Securely pack and seal return merchandise along with your Order Receipt. Returns must be shipped prepaid using the carrier of your choice. Keep your tracking number for reference.

Send returns to:

Min & Mon
55 Spring Street, Front A
New York, NY 10012

If eligible, refunds are processed within 7 business days of receipt to the original form of payment. Depending on your bank or credit card company, the refund may take up to 30 days to appear on your statement.

5. Returning or Exchanging In-Store

Eligible online purchases may be returned or exchanged at any of our retail stores within 30 days of purchase. Your original Order Receipt is required.

Refunds will be processed to the original payment method and handled at Min & Mon's office once the product is returned to the store.

6. Exchanges

Online orders are eligible for exchange provided:

  • Items are in original condition — unworn, unaltered, with all tags attached
  • The item is not a sale item (sale items are final sale and may not be exchanged)
  • The exchange has not been previously exchanged — re-exchanges are not permitted

Exchange items will not be shipped until the originally purchased items have been received. Eligible items may also be brought to any of our retail stores for return or exchange.

7. Damaged, Defective, or Incorrect Items

If you receive a damaged or defective product, or the item you received is not what you ordered, please contact our Customer Care team:

Please have your order number ready. We will work with you to resolve the issue. Min & Mon does not cover return shipping costs or labels unless the item is confirmed defective.

8. Gift Items

Items received as a gift must be accompanied by an Order Receipt and are eligible for exchange or store credit only. Refunds to the original form of payment are available only for the original purchasing customer, using the original payment method.

9. BOGO Promotion Returns

For purchases made under any Buy One, Get One (BOGO) promotion, returns are handled as follows:

  • Both items from the promotion must be returned together to receive a full refund.
  • If only the higher-priced item is returned, the value of the discounted or free item retained and the return fee will be deducted from the refund amount.
  • If only the lower-priced item is returned, the return fee will be deducted from the refund amount.

10. Promotional Discounts & Discount Codes

Unless otherwise stated, full-price items purchased with a promotional discount code are eligible for return if they meet the standard return criteria.

Sale items are always final sale. Discount codes cannot be applied to sale items. Min & Mon will not refund discount fees applied to sale items or when multiple discounts are stacked. Sale prices cannot be honored outside of active sale periods.

11. Unfulfilled Orders

If we are unable to fulfill your order due to missing or unconfirmed information (such as a shipping address, contact details, or product availability), we will make up to three (3) attempts to reach you using the contact details provided at checkout within 30 days of your order date.

If we do not hear back within 30 days of your order date:

  • If you responded to any of our outreach attempts but the order still could not be completed, your order will be canceled and a partial refund will be issued, less a 15% processing fee to cover restocking and handling costs.
  • If we receive no response at all to any of our three attempts, your order will be considered forfeited and is non-refundable.

If you reach out to us at any point before your order is officially canceled, we will be happy to proceed with fulfilling your order as originally placed, subject to product availability.

12. Unclaimed, Undelivered, & Returned-to-Sender Packages

It is the customer's responsibility to track their shipment and respond promptly to any delivery-related communications. Packages may become undeliverable due to invalid addresses, failed delivery attempts, or lack of customer response.

Returned-to-Sender / Undeliverable Shipments:

If your package is returned to us by the carrier (e.g., FedEx) as undeliverable, we will attempt to reach out to you up to three (3) times within 15 days of receiving the returned package to arrange reshipment.

  • If you do not respond within that 15-day period, a refund will be processed for your order, deducting all logistical costs incurred (including original shipping costs, return shipping fees, and carrier handling fees). The item(s) will be considered forfeited, returned to active inventory, and made available for resale.
  • If you contact us after this 15-day window and the item is still in stock, we will be happy to resell and reship it to you. You will be responsible for covering the shipping cost of the new shipment. Unclaimed items cannot be automatically reshipped without a new shipping fee, and stock availability is not guaranteed.

13. Min & Mon Reserves the Right To

  • Deny refunds if merchandise does not meet return policy requirements.
  • Ban customers from returning, exchanging, or purchasing if a pattern of abusive return or exchange behavior is detected.
  • Refuse the return or charge a 5% restocking fee if items show signs of wear or arrive after the 10-day return window. This also applies to exchanges.
  • Refuse or charge a 5% restocking fee for items shipped back that were not submitted through the return portal. Customers must cover return shipping or retrieve items at our NYC store. This also applies to exchanges.